Refund policy

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange or return.To be eligible for a replacement, your item must be unused and in the same condition that you received it. We will issue a full refund, minus shipping costs, once we receive the package and as long as the merchandise is in its original condition. Please send an email to ale@echericeramics.com with order information.

 All exchanges/returns must first be approved by us. Items must be returned in original and unused condition with original packaging. Shipping costs are non-refundable and all costs for return shipment are the responsibility of the customer. Exchanges will incur additional shipping charges where applicable.
Please read our FAQ in our workshops if you'd like a refund 48 hours before our classes. Refunds are not accepted after workshops have been taking

If you receive a package that is broken or damages please send us pictures of the damaged goods to ale@echericeramics.com within the same business day it was received and we will replace it.